Privacy policy

Privacy Policy

Last updated: September 3, 2026

At Shrishtvi ("Shrishtvi", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Shrishtvi.

Information You Provide to Us

When you place an order, contact us, create an account where available, or otherwise interact with our Services, we may collect information such as:

  • Full name

  • Mobile/phone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Order and purchase details

  • Product preferences or wishlist information, where applicable

  • Information provided when contacting our customer support team

  • Information you provide when submitting a review or other user-generated content

  • Information required to process or manage returns and refunds

Please do not provide us with sensitive personal information unless it is reasonably necessary for your interaction with us.

Payment Information

When you make a payment, your payment may be processed through third-party payment service providers.

Depending on the payment method used, the relevant payment provider may collect and process payment information such as card, bank, UPI, or other transaction details.

Shrishtvi generally receives payment confirmation and transaction-related information necessary to process and fulfil your order. Payment information is handled in accordance with the applicable payment provider's privacy and security practices.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Network information

  • Pages visited

  • Products viewed

  • Products added to cart

  • Referring pages or websites

  • Approximate location information derived from technical data

  • Information about how you interact with our website

This information helps us operate, secure, analyse, and improve our website and Services.

3. Cookies and Similar Technologies

Like many websites, Shrishtvi uses cookies and similar technologies.

Cookies may be used to:

  • Keep products in your shopping cart

  • Remember preferences

  • Maintain website functionality

  • Understand website usage and performance

  • Analyse traffic and customer interactions

  • Improve our website and Services

  • Support advertising and marketing activities, where applicable

  • Help prevent fraud and protect our website

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services to us.

You can control or disable certain cookies through your browser settings. However, disabling cookies may affect certain website features or functionality.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Process and Fulfil Orders

We use your information to:

  • Process and confirm orders

  • Process payments

  • Verify order details

  • Arrange shipping and delivery

  • Contact you regarding your order

  • Provide order and delivery updates

  • Handle returns and refunds

  • Provide customer support

For Cash on Delivery (COD) orders, we may use your phone number to contact you for order confirmation. COD orders may not be dispatched until the order has been successfully confirmed by phone.

To Provide Customer Support

We use information you provide to respond to questions, complaints, requests, return requests, refund requests, and other customer-service enquiries.

To Improve Our Services

We may use information about how customers interact with our website to understand customer preferences, improve our website, improve our products and Services, and develop a better shopping experience.

For Security and Fraud Prevention

We may use information to detect, investigate, prevent, or take action against fraudulent, unauthorised, illegal, or potentially harmful activity.

For Marketing and Advertising

Where applicable, and subject to applicable requirements, we may use your contact or online interaction information to send promotional communications or display advertisements about Shrishtvi and our products.

You may opt out of promotional communications by using the unsubscribe option included in our marketing communications or by contacting us.

Please note that even if you opt out of promotional communications, we may continue to send essential non-promotional communications relating to your orders, transactions, account, or customer-service requests.

5. How We Share Your Personal Information

We do not sell your personal information as a business practice.

We may share personal information with trusted third parties and service providers where reasonably necessary to operate our business and provide our Services.

These may include:

Website and E-commerce Service Providers

We may share information with platforms and service providers that help us operate our online store, including Shopify and related service providers.

Payment Service Providers

We may share necessary information with payment gateways and payment processors to process transactions and facilitate refunds.

Shipping and Delivery Partners

We may share information such as your name, phone number, and delivery address with courier and logistics providers so that your order can be delivered.

Technology, Analytics and Service Providers

We may use third-party providers for services such as:

  • Website hosting and technology

  • Analytics

  • Cloud storage

  • Customer support

  • Marketing and advertising

  • Fraud prevention

  • Website security

Such providers may process information on our behalf for the purposes for which we engage them.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable laws or legal processes

  • Respond to lawful requests from authorities

  • Prevent fraud or abuse

  • Protect our rights, property, customers, or Services

  • Investigate security incidents

  • Enforce our terms, policies, or agreements

Business Transfers

If Shrishtvi is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Third-Party Services and Links

Our website may use or contain links to third-party websites, applications, payment services, social media platforms, advertising services, or other third-party services.

Third-party services may have their own privacy policies and terms. Shrishtvi does not control the privacy practices of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your personal information, including keeping your account credentials confidential where applicable and avoiding the sharing of sensitive information through unsecured channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide our Services

  • Complete transactions

  • Maintain business and transaction records

  • Process returns and refunds

  • Provide customer support

  • Comply with applicable legal, tax, accounting, and regulatory requirements

  • Resolve disputes

  • Prevent fraud and misuse

  • Enforce our agreements and policies

When personal information is no longer required for these purposes, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Request information regarding our processing of your personal information

  • Exercise other rights available to you under applicable law

Certain information may need to be retained where required by law or where there is a legitimate legal or business reason to retain it.

Withdrawing Consent

Where we process personal information based on your consent, you may withdraw that consent by contacting us using the details provided below or through any applicable mechanism we make available.

Withdrawal of consent will not affect processing that occurred lawfully before withdrawal and may affect our ability to provide certain Services where the information is necessary for that Service.

10. How to Make a Privacy Request

To request access, correction, deletion, withdrawal of consent, or otherwise exercise an applicable privacy right, please contact us using the details provided in the Contact Us section below.

To protect customer information, we may need to verify your identity before fulfilling certain requests.

We will handle eligible requests in accordance with applicable law.

11. Children's Privacy

Our Services are intended for general consumers and are not directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review the situation and take appropriate action.

12. Reviews and User-Generated Content

If you choose to submit a product review, photograph, comment, testimonial, or other content to a public area of our website or Services, that content may become publicly accessible.

Please avoid including personal information that you do not want to make publicly available.

We are not responsible for personal information that you voluntarily disclose in publicly accessible content.

13. Grievances and Complaints

If you have a concern regarding the collection or use of your personal information, or if you believe your privacy rights have been affected, you may contact us using the details below.

We will review and address privacy-related complaints in accordance with applicable law.

For consumer complaints relating to your purchase, delivery, returns, refunds, or other Services, you may also contact our customer support/grievance contact using the details provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, Services, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised policy on our website.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related complaint, please contact us:

Shrishtvi

Email: shrishtvicustomercare@gmail.com

WhatsApp: +91 9058883558

Please include sufficient information in your request for us to understand and respond to your enquiry.

Important Notice

This Privacy Policy is intended to explain Shrishtvi's data-handling practices in clear language and should be read together with our other website policies, including our Terms and Conditions, Shipping & Delivery Policy, and Returns & Refund Policy.

This policy may be updated as Shrishtvi's services, technology, third-party providers, or applicable laws change.