Refund policy

Returns & Refund Policy

At Shrishtvi, we want you to love every piece you receive. If something isn't right, we're here to help.

We offer a 2-day return window, which means you have 2 days from the date of delivery to request a return.

⚠️ IMPORTANT: Record Your Parcel Opening Video

Please record a clear, continuous video while opening your parcel.

The video should begin with the sealed/unopened parcel and clearly show the shipping label, followed by the complete opening of the package and the product inside.

An opening/unboxing video is mandatory for any claim involving a damaged, defective, incorrect, missing, or incomplete item.

Claims relating to damaged, defective, incorrect, missing, or incomplete products without a valid opening/unboxing video may be rejected.

Please retain the original packaging until your return or issue has been completely resolved.

Returns

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in the same condition in which you received it.

  • Have all original tags and packaging intact.

  • Include the original invoice or proof of purchase.

  • Not show any signs of damage, alteration, or wear.

How to Request a Return

To initiate a return, contact us within 2 days of receiving your order at:

Email: shrishtvicustomercare@gmail.com
WhatsApp: +91 9058883558

Please provide your order number, reason for return, and any required photographs or opening/unboxing video.

Once your return request has been reviewed and approved, we will send you confirmation along with the return instructions.

Our courier partner will generally arrange the pickup within 2–3 business days after the return request has been approved.

Items sent back without first raising and receiving approval for a return will not be accepted.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order carefully as soon as you receive it.

If you receive a product that is damaged, defective, incorrect, missing, or incomplete, contact us immediately and within 2 days of delivery.

For such claims, a clear and continuous opening/unboxing video is mandatory.

The video must clearly show:

  1. The sealed parcel and shipping label.

  2. The condition of the outer packaging.

  3. The complete opening of the parcel.

  4. The product and its condition immediately after opening.

Our team will review the information provided and, where the claim is approved, arrange an appropriate resolution.

Without a valid opening/unboxing video, claims for damaged, defective, incorrect, missing, or incomplete items may be rejected.

Refunds

Once we receive your returned product, it will undergo a quality inspection to ensure that it meets our return eligibility requirements.

We will notify you once the inspection is complete and confirm whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase.

Shipping & COD Charges

Shipping charges and Cash on Delivery (COD) charges are non-refundable.

For an approved return, the applicable shipping charges and COD charges paid on the original order will be deducted from the refund amount.

The refund will therefore be issued for the eligible product value after deduction of applicable shipping and COD charges.

For COD orders, we may require your bank account or other applicable payment details to process the approved refund.

Please allow up to 10 business days for the refund to be processed after approval. The time taken for the amount to reflect in your bank account or payment account may vary depending on your bank or payment provider.

If more than 15 business days have passed after your refund was approved and you have not received it, please contact us at:

Email: shrishtvicustomercare@gmail.com
WhatsApp: +91 9058883558

Items Not Eligible for Return

A return may not be accepted if the product:

  • Has been worn or used.

  • Shows signs of damage, alteration, or misuse.

  • Is returned without its original packaging or tags.

  • Is returned after the 2-day return window.

  • Is returned without prior approval from Shrishtvi.

  • Does not meet the return conditions mentioned above.

For damaged, defective, incorrect, missing, or incomplete-item claims, the absence of the required opening/unboxing video may result in rejection of the claim.

Contact Us

For any questions regarding returns or refunds, please contact our customer care team:

Email: shrishtvicustomercare@gmail.com
WhatsApp: +91 9058883558

We're happy to help.