Shipping policy

Shipping & Delivery Policy

Last updated: September 3, 2026

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should therefore be read alongside our main Terms. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are the charges for shipping & delivery?

We charge ₹45 shipping on orders valued at ₹499 or below.

For orders valued at ₹500 or above, shipping is free.

All delivery times and dates provided are estimates only and may vary depending on your location, courier availability, weather conditions, holidays, unforeseen circumstances, or other factors beyond our control.

Order Processing & Dispatch

Orders are processed and dispatched after successful order verification.

For Cash on Delivery (COD) orders, we require phone confirmation before dispatch.

Once a COD order is placed, a member of our customer care team will contact you on the phone number provided with your order to confirm the order and delivery details.

COD orders will not be dispatched until they have been successfully confirmed over the phone.

If we are unable to reach you or the order cannot be confirmed, the order may be cancelled and will not be dispatched.

Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through the contact information provided at the time of placing the order.

Please ensure that your phone number, email address, and shipping address are correct and complete when placing your order.

Delivery Delays

While we make every effort to deliver your order within the estimated delivery period, delays may occasionally occur due to courier issues, weather conditions, public holidays, remote delivery locations, high order volumes, or other circumstances beyond our control.

We appreciate your patience in such situations.

Incorrect or Incomplete Shipping Information

Please make sure that your shipping address and contact details are accurate at the time of placing your order.

Shrishtvi will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

Important: Record Your Parcel Opening Video

We strongly recommend recording a clear, continuous video while opening your parcel.

The video should begin with the sealed/unopened parcel clearly visible along with the shipping label and should continue through the complete opening of the package and inspection of the contents.

An opening/unboxing video is mandatory for claims related to damaged, defective, incorrect, missing, or incomplete items.

Claims submitted without a valid parcel-opening video may be rejected.

Please retain the original packaging, tags, and all received items until your concern has been completely resolved.

Questions About Returns?

If you have questions about returns, please review our Returns & Refund Policy.

Please note that approved refunds may be subject to deductions as specified in our Returns & Refund Policy, including applicable shipping charges and COD charges.

How Can You Contact Us About This Policy?

If you have any questions or concerns regarding this Shipping & Delivery Policy, please contact us:

Email: shrishtvicustomercare@gmail.com
WhatsApp: +91 9058883558